HELP CENTRE
Welcome to the MINT help centre. Our virtual help centre gives you immediate assistance from our Virtual Assistant, Gwen!
In the unlikely event Gwen cannot answer your question, it will be escalated to a human member of the team. Don't forget to check our FAQ's, Delivery and Returns information pages first- we may already have the answer to your question.
Please note: In order to most effectively manage enquiries, MINT Outdoor does not have an active telephone number. Any numbers listed elsewhere online are not active.
CHAT TO US ABOUT: ✔ Delivery updates and questions ✔ Issues with your order ✔ Product advice and questions ✔ Returns and refunds ✔ General enquiries
If your order arrived damaged and you need to request a replacement part, please click here to use our self-service Replacement Part Request Tool.
Furniture sets are covered by a minimum 3-year warranty, and Originals designs by a minimum 5-year warranty, unless otherwise stated on the product page. Warranty periods for accessories and individual items may vary — please check the relevant product page for specific details.
If your product develops a fault within the warranty period through no fault of your own, please get in touch and we'll assess your claim. Where a fault is confirmed, we'll work with you to find a fair and mutually agreeable solution.