Refund policy

At MINT Outdoor we are extremely passionate about the unique designs that we offer and are confident that you will love them just as much as we do. After all, we’ve spent a lot of time traveling the globe to bring unique pieces to your home.

Can I return my order?

If you are not satisfied with your order then you may return it to us in an unused and sellable condition within 14 days. If you choose to return your product, please keep in mind that there will be a £39.95 collection charge. Goods requiring assembly are non-returnable once constructed. 

Please note that you are responsible for ensuring that all items are in their original packaging and secured appropriately for the return journey to our warehouse. We will check the condition of the packaging and product upon receipt, which will determine whether you receive a full refund. Returned products that are not in their original packaging will have a £50 repacking fee levied against any refund

Exceptions to this guarantee are:

1) Products that have been assembled
2) Products without original packaging

How do I return my order?

Simply email us at support@mint-outdoor and we will arrange for a courier to come and collect the goods on a convenient date. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@mint-outdoor.com.

What if I have received incorrect products?

In the highly unlikely event you receive an incorrect product please contact us with details of the issue at support@mint-outdoor.com within 7 days. Requests sent after 7 days will not be accepted under this policy, however we will always endeavour to resolve any issues to a mutually agreeable solution. Sizes, dimensions, colours and weights depicted on the website may vary slightly but if you feel the product has been misrepresented please reach out to us.

If you choose to return the product, it must be returned to us unassembled, unused and in its original packaging. Any items that do not have their packaging we unfortunately cannot accept back. Returned products that are not in their original packaging will have a £50 repacking fee levied against any refund.

It is the responsibility of the customer to check that the measurements of their items are suitable for their use, as well as, entry into the delivery premises. Failed deliveries due to products not fitting through doorways, staircases or other entry points will receive a £39.95 failed delivery charge.  

Do you offer exchanges?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Further information on collections and refunds:

Please note: 

•Where a refund is dependent on us collecting your order, we can only issue the refund once the goods have been collected and returned appropriately to one of our warehouse locations.

•Our dedicated two-person courier will contact customers directly to arrange a suitable time for collection.

•If a customer cancels within 24 hours of an agreed collection or fails to be present at the time of collection, a £39.95 re-collection fee will be deducted from the refund.

•In the event a customer cancels or fails to be present on the agreed collection time, it is the customers’ responsibility to re-arrange the collection directly with the courier. If this is not done within 30 days of the original refund request, the refund will be cancelled.

•It is the customer’s responsibility to make sure the product is un-damaged, not faulty and there are no missing components before disposing of the original packaging as this would be needed for a return.

•In the situation that the customer needs to return a faulty product and have already disposed of their original packaging, it is the customer’s responsibility to pack the product back in a way that is safe for transportation or risk a £50.00 repacking levy.

•If the customer has not paid for assembly with their original order, it is their responsibility to dismantle the product for the return, or with agreement pay an additional £79.99 for the item to be disassembled before we can arrange a collection with our courier( if this is possible).

•If the product cannot be dismantled and packaged safely for transportation by the customer ready for the collection, we will not be able to process a collection/refund for the product. In this instance, for us to be able to facilitate a refund, with agreement from the customer the disposal of product would be the customers responsibility to arrange and finance.

•If a customer is in need of a spare part/component from their set, please understand we cannot provide this for all of our products, this is because most of our sets are pre-packaged and boxes cannot be opened for spare parts.

•It is the customer’s responsibility to re-arrange deliveries and collections with the courier to a suitable time for them. We cannot compensate customers for time off work or timing inconveniences.

Return Address:

MINT Outdoor

Right Road Logistics

Manor Way

Swanscombe

Kent

United Kingdom

DA10 0PP